Refund and Returns Policy

Last updated: 3 August 2026.

Before returning a pair

Contact contact@shedstoune.com before sending anything back. Include your order number, the product name, the reason for the request, and clear photographs if the pair arrived damaged or incorrect. We will reply with eligibility and return instructions.

Condition

Footwear must be unworn, unmarked and returned with its original packaging and included accessories. Try shoes on a clean, soft surface until you are certain about the fit. Items showing wear, alteration, damage after delivery, or missing packaging may not be eligible.

Size exchanges

If the size is not right, contact us promptly. Exchanges depend on the requested size being available. Do not send a pair until the team has confirmed the next steps and return destination.

Incorrect or damaged orders

If an order arrives incorrect or damaged, contact us as soon as possible with photographs of the pair, packaging and delivery label. Keep all packaging while the issue is reviewed.

Approved refunds

Because current orders use Cash on Delivery, an approved refund will be arranged directly with the customer after the returned pair has been received and inspected. Any method, timing and applicable delivery costs will be confirmed in writing.

Customer rights

This guidance does not limit consumer rights that apply under local law. For any question about a return, exchange or refund, contact contact@shedstoune.com before sending the product.